Title: IT Service Desk Technician (onsite)
Location: Palo Alto, CA
Duration: Long-term
*Please note this is an onsite position located in Palo Alto, CA. Only local candidates will be considered.
ROLE AND RESPONSIBILITIES
• Own and manage the IT Service Desk in JIRA, including evolution of the service desk and reporting
• Help develop improved IT support processes to improve support efficiency and maintain related documentation in Confluence
• Manage employee lifecycle end-to-end including provisioning of new hires, IT orientation, offboarding of employees, and asset inventory management
• Engage and contribute to daily standup meetings
• Keep an up-to-date record of active tasks and provide weekly reports to IT head
• Serve as the face of IT support and help users with walk-up IT support requests
QUALIFICATIONS
• Good communication skills (verbal and written)
• Ability to self-educate by finding and reading technical documentation
• 2-4 years of experience working independently in an IT support desk
• Comprehensive experience with managing Azure AD, Office 365, and Intune
• Ability to provision and troubleshoot VPN in Cisco Meraki
• Desire to expand skillset beyond scope of job description
• Experience working in lab-centric support environments and troubleshooting niche software
• Ability to follow documented processes and self-report deviations
• Experience with scripting in Python & PowerShell