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IT Infrastructure Project Manager with ServiceNow

South San Francisco, CA · Biotech/Pharmaceutical
IT Project Manager / ServiceNow Consultant

Location: Remote (client in San Francisco area)

Type of role: Contract

Duration: 12+ months

Seeking someone with experience project managing IT Infrastructure and Operations projects. Specifically, we are replacing our IT helpdesk services vendor project already underway. Need someone to manage the project of transitioning from one MSP to the new MSP. Provide oversight for implementing new ServiceNow ticketing system and organizational change management processes with it. Also may engage in other related IT initiatives based on bandwidth.

Job Responsibilities:

• Candidate must have strong experience managing projects in an IT Infrastructure environment
* Service Now is required.    PMP certification is strongly preferred  
• Manage one or more work streams on a major program.
• Assist in providing training/coaching on project management principles where appropriate to our stakeholders (business owners, System managers, validation engineers, etc.)
• Create appropriate project plans and work schedules to meet business objectives and priorities
• Provide an ongoing assessment and management of project risks and determine actions necessary to mitigate risks
• Track and help resolve project issues
• Provide regular project plan updates and status reporting on financial and delivery progress, including weekly executive dashboards
• Lead project communications activities to the stakeholders
• Collaborate with other IT groups involved in the project delivery process
• Assure, through monitoring and project oversight, that project delivery is on-time and within budget; identifying, tracking, reporting, and escalating issues as appropriate
• Coordinate the delivery of training with business systems users and IT
• Facilitate post implementation project reviews and the incorporation of lessons learned back into principles, policies, practices and the in-house knowledge base
• 8+ years Project management experience in either infrastructure project management
***ServiceNow experience is required
• Exceptional verbal and written communication and presentation skills
• Must have excellent judgment and strong analytical and problem solving skills
• Ability to manage others through influence
• Solid IT Project Management skills
• Solid Microsoft Project Skills
• Able to mentor and lead others through the use of project management best practices
• Proven track record in successful project delivery
• Experienced in CSV (SDLC, VLC) is desired but not mandatory
• PMI certification or comparable experience
• Knowledgeable in Part 11/Annex 11 and electronic GMP documentation controls is desired
• Comfortable working in a fast paced, challenging, constantly changing environment

Dawn West

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