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Windows Systems Administrator / Help Desk Support Specialist

Foster City, CA · Information Technology
We are seeking a Windows Systems Administrator / IT Help Desk Support Specialist.  We need someone who is an excellent communicator and can serve as a IT liaison between IT and the Business side. Ideal candidate will have strong experience with Active Directory and Patching. Previous experience in Biotech is a plus, but not needed.

Title: Windows Systems Administrator / Help Desk Support Specialist 
Location: Foster City, CA (Hybrid - can work remotely 3 days/week)
Duration: Long-term (12-24+ months)

Responsibilities include:
  • Tier 2 or Tier 3 Technical Support and Troubleshoots Windows and networking issues for resolution
  • Escalates to or consults with senior staff when solution is unclear to determine a solution.
  • Identifies critical issues and engages the team for facilitation and resolution.
  • Reports problems with procedures and suggests improvements.
  • Document work instructions, SOPs and related materials

Requirements:

  • 6+ years Windows troubleshooting help desk experience required. -Win 7 and Win 10 experience a must
  • Experience with Microsoft SCCM/Ghost Imaging
  • Active Directory experience a plus
  • Has documentation experience, writing work instructions, SOPs, etc.
  • Outstanding interpersonal and soft skills.
  • Ability to deal with all situations with exceptional customer service.
  • Excellent problem diagnosis and problem-solving skills. Ability to analyze customer problems by type and severity for problem determination and resolution.
  • Experience supporting and troubleshooting network connectivity
  • Strong verbal and written communication skills.
  • Previous experience using a call/incident tracking system.
  • Well-rounded experience in all other help desk tasks
  • Previous pharmaceutical/biotechnology or other Life Sciences experience a plus
  • Experience working in GxP environment preferred

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