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Lab System Support Engineer

Foster City, CA · Information Technology
Title: Lab System Support Engineer
Location: Foster City, CA (onsite)
Duration: 12-24+ months contract

We have a need for a Lab System Workstation/System Support Engineer focused on system management and support duties for the laboratory instruments.
Workstation/System Support Engineer:
  • Hands on experience in setting up computer images, network connections/setup, Windows infrastructure, and configuration.
  • Solid understanding on Windows event logs, functions, and tools.
  • Should be able to resolve day to day issues encountered on lab computers connected to instruments including connectivity, OS, and software application troubleshooting
  • Coordinate with corporate IT for their initiatives and implement same initiatives on laboratory computers (Windows Patches, Security Agents, network connections, etc
  • Manage and maintain inventory of lab computers and periodically check the status of these computers and determine whether they require any updates.
  • Support validation and project team members for requests on new computer setup, configuration at the local PC level, participate in validation of system, decommissioning old computers, imaging validated workstations or those being decommissioned, and managing those images through their retention period
  • Provide cross-functional support for initiatives that require changes in lab computers like driver installation, local account, group and permission management.
  • Provide support to lab personnel for issues regarding laboratory computers, IT infrastructure, and day to day requests regarding computerized systems in the lab
  • Help team to streamline the processes for system procurement and setup
  • Knowledge and hands on working experience with Active Directory, Solarwinds monitoring tool, GCCM Image, Windows tools, etc
  • Experience working in a GxP environment is preferred

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